Terms and Conditions
Terms and Conditions Website
The company to which the terms expressed below adhere, belong to MADERAS LIFEWOOD LTDA Ruth 77.997.430-8 , hereinafter “Lifewood Woods” or “the company”, which is legally represented by Mr. ERNST RICHARD GAUDLITZ HARNECKER , identity card number 6.062.096-2. The following document is signed by Mrs. JOSCELINE GAUDLITZ RUIZ , identity card number 10.971.238-8 by virtue of a public deed of Special Mandate dated May 4, 2007.
You can download the Terms and Conditions
FIRST: Generalities.
This document regulates the terms and conditions under which you have the right to access and use this website, property of LIFEWOOD LTDA , which consists of a sales platform for all kinds of construction wood, whose web domain is www.lifewood.cl which has:
We recommend that you read these Conditions carefully when making a purchase.
These Terms and Conditions will be applied and will be understood to be incorporated into each of the purchase contracts that you enter into with MADERAS LIFEWOOD LTDA. through a purchase through the website, or any other digital platform or medium.
The acts and contracts entered into with the company and that give rise to the application of these Terms and Conditions are governed and subject to the laws of the Republic of Chile, in particular Law No. 19,496 on the Protection of Consumer Rights, Law No. 21,398 that introduces amendments to the Consumer Law and the Interpretative Circular on Good Practices in Electronic Commerce.
In light of the above, the company will strictly enforce all rights and guarantees recognized for consumers in Law 19,496.
LIFEWOOD MADERAS may modify the General Terms and Conditions at any time by making the modified terms public on the Site.
In addition, the company fully adheres to the Santiago Chamber of Commerce's Code of Good Practices for Electronic Commerce.
SECOND: Freedom of navigation and acceptance of terms and conditions.
Merely visiting this site does not impose any obligation on the user, unless the user unequivocally expresses, through positive actions, his or her willingness to contract with the company to acquire goods, in the manner indicated in these terms and conditions.
When purchasing any of our products, we will ask you to accept the terms and conditions stated therein. You also agree to the purchase, exchange, and return policies, as well as data usage policies, among others.
THIRD: Communications.
For any communication regarding presentations, queries regarding the use of this site, or purchases made on it, the official email address lifewood@lifewood.cl is designated as the reception channel .
Although our social media channels (Instagram @MADERASLIFEWOOD , Facebook @MADERASLIFEWOODLTDA ) and WhatsApp ( +56957691638 ) are official contact channels for our company, we ask that all requests or inquiries be sent by email. The response time is within 24 business hours of receiving the inquiry.
In relation to complaints, problems with your order or any special requirements, you must contact customer service at the telephone number + 56957691638 and/or the email address: lifewood@lifewood.cl will be responded to within 24 business hours of receiving the request.
FOURTH: How to buy.
Capacity . The purchase of products is only available to individuals with legal capacity to enter into a contract. Minors or individuals who have been temporarily suspended or permanently disqualified may not use the services.
Method . To make purchases on this site, the buyer must follow these steps:
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Select the product and add it to your shopping cart.
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Once the order for the selected products has been placed, the details of the transaction to be carried out will be displayed on the screen, which will contain:
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Product name, the price of each product and its total.
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Select the type of delivery for the products, which can be done through the following methods:
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In-store pickup
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Home delivery
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Complete the requested information:
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Contact information.
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Email.
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In the case of home delivery, shipping address.
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Select the payment method.
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Confirm that you have read and accepted these Terms and Conditions.
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Pay (100% of the sale).
Once the above has been completed and payment has been credited through the corresponding platform, it will be understood that the sales process has been completed, and the receipt and details of the purchase and the information regarding it will be sent to sent to the selected email address, and from that moment the deadline for dispatching the product will begin.
After completing the above process, the company will contact the customer to schedule delivery via email or phone.
FIFTH: Delivery of products.
The shipping and delivery conditions for purchased products may be chosen from the options offered on the site. Shipping confirmation and any other delivery details will be communicated via email after the purchase has been confirmed and the customer will be contacted regarding delivery scheduling .
Home deliveries in all regions of the country will have a fixed fee, which will be indicated at the time of purchase based on the type of product, its volume, and location.
All orders are shipped from our warehouse located at Puerto Madero 9670, Pudahuel, Metropolitan Region. We process orders Monday through Friday, and delivery of our products will depend on:
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Products in stock: If the delivery option is in-store pickup , pickup can be immediate, according to the customer's specifications. For home delivery , pickup will be made within 3 to 5 business days from the order confirmation date, from 8:00 a.m. to 5:00 p.m. This timeframe may be longer for deliveries made outside the Metropolitan Region. This will be communicated to the customer when contacting them regarding the delivery schedule.
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Special orders: These orders may have a delivery time of up to 10 business days from the date of order confirmation, depending on the volume and products ordered. This information will be communicated when the customer is contacted regarding the delivery schedule.
All orders include the option to specify the delivery time range at the time of purchase to avoid delays and/or costs associated with redelivery.
It is the customer's responsibility to ensure that they are present at the address indicated for receiving the product, or to arrange for someone to be present at the address indicated for receiving the product, within the scheduled delivery date. If the customer is not present at the address indicated, the product will be returned to arrange for a new shipment. The customer will be responsible for any costs or fees associated with the new shipment.
SIXTH: Tax documents.
In accordance with Exempt Resolution No. 11 of February 14, 2003 of the Internal Revenue Service (which establishes the procedure by which taxpayers authorized to issue electronic documents may send them by this means to manual receivers), the following is declared and accepted:
By approving these terms and conditions, the user authorizes the company MADERAS LIFEWOOD LTDA, Ruth 77.997.430-8 , so that the corresponding tax document (receipt) for this transaction can be delivered to you electronically (email), or physically in the packaging of your product.
SEVENTH: Personal data security.
The personal data provided on the Website by buyers will be used solely and exclusively for the purposes for which it was provided, primarily for timely and effective communication between the company and the customer, to validate purchase data, complete delivery, and respond to inquiries.
The data will not be distributed to other companies or transferred internationally without the express authorization of the data subject.
The company never requests personal or financial information via email.
Buyers guarantee that the information they provide for the conclusion of the contract is true, complete, accurate and up-to-date.
EIGHTH: RESPONSIBILITY
The company is exempt from liability for:
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Any misuse by users or visitors of the Website or digital platforms of the materials displayed, industrial property rights, and intellectual property rights.
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Any damages that may be caused to Buyers and/or Users due to the operation of the search tools and errors generated by the technical elements of the Site or search engine.
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Contents of the pages that Buyers or Users may access with or without authorization from MADERAS LIFEWOOD LTDA. The company is not responsible for such content, but only for the information on the corresponding website.
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Access by minors or persons without legal capacity, under the terms of the applicable legislation, to the contents adhering to the contractual relationship arising from the website www.lifewood.cl.
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Likewise, the parties acknowledge and record that the computer platform provided by MADERAS LIFEWOOD LTDA is not infallible, and therefore, during the term of this Agreement, circumstances beyond the company's control may arise, which may result in the Site or the digital platform being inoperative for a given period of time. In such cases, MADERAS LIFEWOOD LTDA will endeavor to restore the Site and the computer system as quickly as possible, without incurring any liability for such circumstances.
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Information about MADERAS LIFEWOOD LTDA or its products, which are found on sites other than www.lifewood.cl .
The company does not guarantee the availability and continuity of the operation of the Site, nor that Users can access the Site's promotions and offers at any time.
The company is not responsible for viruses or other elements in electronic documents stored on Users' computer systems.
The company will not be liable for any damages caused to the client resulting from the improper use of the technologies made available to the client, regardless of the method used.
The company will not be liable for any damage caused to the Site due to misuse, malicious acts, bad faith, and, in general, malicious acts by Users and/or Buyers.
In any case, MADERAS LIFEWOOD LTDA 's liability , whether contractual or extra-contractual, to Users, Buyers, or visitors of the Site shall not exceed the price actually paid by the Buyer in consideration for the product, without prejudice to the decisions of the Courts of Justice (referred to in this paragraph) .
Without prejudice to the foregoing, MADERAS LIFEWOOD LTDA may always exercise the civil and criminal actions that correspond to the misuse of the site.
NINTH: Applicable legislation.
These terms and conditions are governed by the laws of the Republic of Chile. Any dispute or conflict arising from the use of the MADERAS LIFEWOOD LTDA website , the Terms and Conditions, the Privacy Policies, their validity, interpretation, scope, or enforcement, shall be subject to the applicable laws of the Republic of Chile.
TENTH: VALIDITY AND EFFECTIVENESS OF THE TERMS AND CONDITIONS
These Terms and Conditions will be reduced to a public deed, as expressed herein, authorizing Mrs. JOSCELINE GAUDLITZ RUIZ for such purpose.
The legal status of Ms. JOSCELINE GAUDLITZ RUIZ to legally represent the company MADERAS LIFEWOOD LTDA is recorded in a public deed of Special Mandate granted before Notary Mr. EDUARDO AVELLO CONCHA, under record No. 6879 – 2007, dated May 4, 2007.
The legal status of Mr. ERNST RICHARD GAUDLITZ HARNECKER to legally represent the company MADERAS LIFEWOOD LTDA is recorded in the public deed of incorporation of the company granted before the notary Mr. EDUARDO AVELLO CONCHA, under the register No. 6717 - 2003, dated August 28, 2003.